FAQ

How long is shipping?        

Our most wigs are in stock, shipping only takes about 3-5days.

What’s the shipping cost?      

We do free shipping.

Do you ship to my country?     

We do worldwide shipping.

Do you rush shipping?   

Yes we do, please leave special notice when u make the order, if we cant meet your request, we will contact u.

Why is price different when i add it to the cart ?  

Our listed price is for shortest length, so it costs more for longer option.

What does the density mean?       

It means fullness, higher density wig has more hair.

Is this 100% human hair?       

Yes, we only sell virgin human hair.

what’s the difference between full lace wig and 360 lace wig?    

Full lace has all lace on the cap,360 lace wig was made by 360 lace frontal with bundles, the top part is machine cap. Both of them can do free style.

which kind wig can be put in to ponytail ?      

360 lace wig and full lace wig can do high ponytail , other lace front wigs can be lower ponytail .

Can I bleach or dye it?  

yes, you can process the hair with professional way.

Can I straighten my curly hair ?     

We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle. So had better remain the same curly look.

What is natural color    

Natural color is the tone of virgin hair .It gradual changes from 1b off black to #2 dark brown.

What is the parting space for your lace front wigs ?         

Our lace front wigs have 3 inches parting space in the front.

How to use coupon code?      

After u add item to cart, u can see a place to input the code, then click pick up.

What payment methods do you have?            

We accept PayPal, Credit card, Western Union and Bank Transfer at the moment.

Why my payment was declined?   

Please refresh the page, if its not working again, you can call your bank to authorize or paypal customer service to check your account availability.

What currencies do your accept for payment?      

We accept the following currencies: US Dollar, Euro, Pound Sterling, Australian Dollar, Switzerland Francs, Canadian Dollar ,... And when you review the website, you can choose the currency you want.

Could I get the full refund if I return the order?   

We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.

Do I need to pay for the shipping fee back?  

Yes, if its not our product's problem.

Can I return after cutting lace?     

Sorry, we cant accept return once the lace has been cut, every client's  hairline is different, we cant sell to others.